Visitation Scheduler System


Visitor Log In
(Log In using your Keystone Login)

 
 

(By clicking Log In, you agree to our Terms of Service and have read and acknowledge our Privacy Statement)

If you have trouble signing in, please reset your password by clicking on "Forgot Username / Password" in the Sign In box.

Please Note: The Keystone Login Help Desk is unable to assist with any questions or issues not related to the Keystone Login account. For questions regarding the Inmate Visitation System, please contact the facility where your loved one is located. You may also visit PA Department of Corrections for more information.

Inmate Visitation Overview

PA DOC Video Visitation System

Please read Visitation Visitor Guide or visit PA DOC for more details. For questions regarding the Inmate Visitation System, please contact the facility where your loved one is located.

  • All video visits with non-attorneys are audio/video recorded and subject to review. Video visits with attorneys are not audio/video recorded.
  • In order to add an inmate to your account that you wish to visit, you must be on the inmate’s authorized visitors list and a DC-313 must be present for any children participating. There are no exceptions to this.
  • The frequency of the visits will be based on available timeslots and inmate’s housing status. Furthermore, each housing unit can only afford video visits during designated times for their respective zone.
    • This means that each housing unit will not have timeslots available everyday of the week (i.e. D-unit may only be afforded visits on Tuesdays, Thursdays and Sundays).
  • You will receive automatic email notifications for status changes to your account or visits.
  • A video visit must be scheduled at least 3 days in advance but cannot be schedule beyond 60 days in advance.
  • Up to 6 authorized visitors may participate in a video visit. Similar to in-person visits, an inmate may reject to participate in a video visit.
  • A video visit will be 45 minutes in length.
  • The visiting rules for Video Visitation are generally the same as those for visiting in the facility. Visitors who have been restricted from visiting any institution may not participate in this program. If any inappropriate behalf of the inmate or the visitor, the visit will be terminated.
Your Account
  • All information used to register must be accurate as this information will be used to validate that you are on the authorized visitor list. If this information does not match, it may cause a delay in scheduling a visit.
    • Minors are not required to create an account. Rather, a minor should be added under the parent/guardian’s account.
    • All visitors over the age of 18 must create an account. This includes a minor that was previously linked to an account who has since turned 18 years of age.
Keystone Login Account (Keystone ID)
  • The Commonwealth of Pennsylvania is improving how it provides online services to citizens! Several state agencies are working together to allow you to establish a Keystone Account which creates a single way to access several different state programs. PA DOC Inmate Visitation System uses Keystone Account to authenticate and authorize the user.
    • No Keystone Account: Create a new Keystone Account, by clicking on "Register A Keystone Account" in the Visitor Sign In box. Minor is not required to create an account.
    • Already have a Keystone Account: Enter your existing Keystone Username and password, to Sign In.
    • Please Note: The Keystone Login Help Desk is unable to assist with any questions or issues not related to the Keystone Login account. For questions regarding the Inmate Visitation System, please contact the facility where your loved one is located.



State of Pennsylvania ● Department of Corrections ● © 2020 Video Visitation Scheduler
1920 Technology Parkway • Mechanicsburg • PA 17050