PA DOC Visitation System

Guidelines

Please read Visitation Visitor Guide or visit PA DOC for more details. For questions regarding the Inmate Visitation System, please contact the facility where your loved one is located.

• All in-person and video visits must be scheduled in advance. Visits must be scheduled at least 3 days in advance but cannot be scheduled beyond 60 days in advance.
• Up to 4 authorized visitors may participate in an in-person visit and up to 6 authorized visitors may participate in a video visit.
• In order to add an inmate to your account that you wish to visit, you must be on the inmate’s authorized visitors list and a DC-313 must be present for any children participating.
• The frequency of the visits will be based on available timeslots and inmate’s housing status.
• An inmate in general population may receive up to 6 video visits and 4 in-person visits per month. These quotas are subject to change based on operational needs.
• You will receive automatic email notifications for status changes to your account or visits.
• Visitor restrictions may apply to both in-person and video visits and prevent you from scheduling.
• All video visits with non-attorneys are audio/video recorded and subject to review. Video visits with attorneys are not audio/video recorded.

Your Account

• All information used to register must be accurate as this information will be used to validate that you are on the authorized visitor list. If this information does not match, it may cause a delay in scheduling a visit.
• Minors are not required to create an account. Rather, a minor should be added under the parent/guardian’s account.
• All visitors over the age of 18 must create an account. This includes a minor that was previously linked to an account who has since turned 18 years of age.

Keystone Login Account (Keystone ID)

• The Commonwealth of Pennsylvania is improving how it provides online services to citizens! Several state agencies are working together to allow you to establish a Keystone Account which creates a single way to access several different state programs. PA DOC Inmate Visitation System uses Keystone Account to authenticate and authorize the user.
• No Keystone Account: Create a new Keystone Account, by clicking on "Register A Keystone Account" in the Visitor Sign In box. Minor is not required to create an account.
• Already have a Keystone Account: Enter your existing Keystone Username and password, to Sign In.
• Please Note: The Keystone Login Help Desk is unable to assist with any questions or issues not related to the Keystone Login account. For questions regarding the Inmate Visitation System, please contact the facility where your loved one is located.